faqs

Got questions? We’ve got answers.
We know that closing on a home doesn’t mean the questions stop - if anything, it’s just the beginning!

That’s why we’ve gathered the most common things our clients ask after closing, from setting up your first payment to understanding escrow and beyond.

This is your go-to guide for all the “what now?” moments of homeownership.

  • We hope that you are getting settled and enjoying your new home!

    As a reminder, keep an eye on your mailbox and be sure to open all your mail, even if you don't recognize the sender. You will be receiving a welcome letter from your loan servicing company in the coming weeks. It will include your payment amount and instructions on where to send your payment, along with information on how to enroll in online bill pay or auto withdrawal payments.

    If you have any questions, be sure to reach out to us directly. We are your mortgage team for life and will always be here when you need us!

  • Yes, you may be eligible to remove PMI once you reach a certain amount of equity in your home. Reach out to us for a personalized review of your loan situation!

  • Refinancing may make sense if interest rates have dropped, your credit score has improved, or you want to tap into your home equity and access cash.

    We’re happy to offer a free refi consultation! We can help run the numbers for your unique situation. If it’s not the right time, we’ll let you know - no strings attached.

  • Let us know if you're switching insurance providers. We can help ensure your new policy is properly linked with your mortgage escrow account.

  • We are your lender for life! Contact us anytime for questions about your home loan.

    We are a small, boutique company that works with home buyers to get them the best loan with the best terms. We do not, however, collect monthly mortgage payments or report to the credit bureaus.

    But you never need to call an 800 number. Simply reach out to your loan officer or call us at 913-745-7000, and we’ll be happy to assist!

    Even if your loan was transferred to a new servicer, we’re still your loan team and happy to help.

  • Yes, your escrow account adjusts based on your property taxes and insurance. We can help you understand what that means for your monthly mortgage payment. Reach out anytime!

  • Great question. Loan and title changes can be complex—we’ll walk you through the steps and what’s possible based on your situation. Contact us anytime!

  • It’s important to understand that the unsolicited mail you’re receiving regarding your mortgage is primarily advertisements and marketing materials. These companies often use public records to access your information, which enables them to send you targeted offers related to your mortgage. This practice is quite common, and while some of the offers may seem appealing, it’s crucial to approach them with caution.

    If you’re not interested in these offers, you can simply discard the mail. Additionally, if you wish to limit the amount of unsolicited mail you receive, consider opting out of pre-screened credit offers, which can help reduce the volume of promotional materials. Always remember to verify any offers or proposals directly with your lender or financial advisor before making any

  • Yes, you can make extra payments toward your mortgage principal. Many lenders allow you to do this without penalties. Making extra payments can help reduce the overall interest you pay over the life of the loan, and it can also help you pay off your mortgage faster.

    To ensure your extra payments are applied correctly, it’s a good idea to inform your lender that you want these funds to go toward the principal. You may also want to check your loan agreement for any specific terms or conditions regarding long-term interest savings.

  • If you find yourself needing to skip a mortgage payment, it's essential to understand your options and take steps to address the situation.
    Here's what you can consider:

    1. Contact Your Lender

    Reach out to your mortgage lender as soon as you realize you'll have trouble making a payment. They can provide guidance and may have programs available to assist you.

    2. Request a Forbearance

    A forbearance is an agreement to temporarily suspend or reduce your mortgage payments. This option allows you to get back on track after your financial situation improves. Be sure to discuss terms and understand how any missed payments will be handled.

    3. Explore Repayment Plans

    Some lenders may offer repayment plans that allow you to catch up on missed payments over time. This arrangement can help you avoid falling further behind while gradually paying off the owed amount

    4. Consider a Loan Modification

    If you anticipate ongoing financial difficulties, a loan modification can help lower your monthly payment by adjusting the loan terms. This option may involve extending the loan term or reducing the interest rate.

    5. Look into State or Local Assistance Programs

    Many states and communities offer assistance programs for homeowners facing financial hardship. Research available options in your area that could provide temporary relief.

    6. Prioritize Your Expenses

    Evaluate your budget and prioritize essential expenses. Consider temporary cuts in discretionary spending to free up funds prioritize your mortgage payment.

  • Yes, converting your primary residence to a rental has implications. We can advise you on next steps and possible loan changes.

  • We can help you sort out discrepancies or connect you with your loan servicer if needed.

  • Yes! Just let us know which documents you need—we’re happy to resend them.